-
Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. New Frontiers: Unveiling Integrated Credentialing As the healthcare landscape continues to evolve, integrated credentialing is on the horizon for Medical Staff Services. Join Team Med Global to define integrated credentialing, discuss the implications for MSPs, and outline how to design processes to ease the transition. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/20/23. Feeling the Squeeze: MSP Challenges in Mergers & Acquisitions The push for cost containment and increased efficiency has fueled an uptick in healthcare mergers and acquisitions. Faced with consolidating practitioner-related data and concerned about their futures, MSPs are feeling the squeeze. Join Team Med Global for actionable solutions to common M&A challenges. Presented by Donna Goestenkors. 1 Hour. Recorded 6/15/23. Great Expectations: The Future of Credentialing While technology has done much to streamline the credentialing process over the past 20 years, challenges persist. Join Team Med Global in envisioning the future of credentialing, the changing role of the MSP, and the tools needed to create a single source of credentialing truth. Presented by Ivonne Oladunni and Rachelle Silva. 1 Hour. Recorded 5/18/23. Sentinels of Safety: Peer References & Review Because peer references are crucial in gauging a provider’s clinical competency, accreditation bodies and medical staff bylaws have stringent standards. Join Team Med Global to discuss compliance and best practices for peer references and the review process. Presented by Donna Goestenkors. 1 Hour. Recorded 4/20/23. Roadmap to Success: Guiding Medical Staff Leadership Physicians may be excellent clinicians, but excellence in medical staff leadership isn’t taught in medical school. MSPs are uniquely positioned to introduce MSLs to Medical Staff Services. Join Team Med Global for a blueprint to support the growth and success of MSLs. Presented by Donna Goestenkors and Sara Collins. 1 Hour. Recorded 3/16/23. Information Overload? Mastering Data Retention Guidelines Even when it’s stored in the cloud, old data can get cumbersome. Yet it’s not always clear when to hit delete and when to hit pause. Join Team Med Global to review the drivers for data retention programs and best practices for Medical Staff Services. Presented by Donna Goestenkors. 1 Hour. Recorded 2/16/23. Registration Fee: $35 each or $175 for series of 6 Scroll down for information and objectives -
Forward Together: Learning & Thriving
Down to Earth: Real Talk About Credentialing Systems While the healthcare system is relentlessly advancing and evolving, credentialing systems can remain mired in the Stone Age. Explore a new era of credentialing, one in which redesigned systems create efficiencies that deliver value throughout the organization. Presented by Donna Goestenkors & Larry DeHoyos. 1 Hour. Recorded 1/20/21 The Sky's the Limit: Mastering Change, Radiating Confidence The most successful MSPs are those who can readily adapt to change. Flexibility and versatility are key to opening doors of opportunity. Learn how to develop the mindset that allows you to navigate evolving work environments, communicate effectively, and lead with confidence. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 3/17/21 New Horizons: Linking Healthcare Quality to Physician Competence As healthcare quality data is increasingly tied to an organization’s revenue streams, MSPs must move beyond viewing physician performance solely as a credentialing tool. Explore the connections between credentialing and healthcare quality, along with the implications for the future of the MSP profession. Presented by Nicole Keller. 1 Hour. Recorded 5/19/21 Recorded Webinars: $35 each or $90 for 3-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Explore the world of Federally Qualified Health Centers with TMG’s new webinar series. Each session is designed to equip MSPs with the tools and knowledge necessary to effectively transition and excel in these community-centric healthcare environments. Blueprint for Success: Provider Enrollment in FQHCs Dive into the complexities of insurance processes and regulatory requirements unique to Federally Qualified Health Centers. Join TMG and gain valuable insights and tools to streamline provider enrollment, enhancing the efficiency and revenue capabilities of FQHCs while maintaining operational excellence. Presented by Michaela King and Tonya Graham. 1 Hour. Recorded 10/16/24. Charting the Course: Mapping Privileging Pathways in FQHCs Unpack the complexities of clinical privileging in Federally Qualified Health Centers. Join TMG and delve into developing and implementing privileging processes that are both resource-efficient and tailored to meet the diverse health needs of the community, helping to ensure equitable and high-quality care. Presented by Tonya Graham and Michaela King. 1 Hour. Recorded 9/11/24. Navigating the Currents: Charting HR Innovations in FQHCs Delve into the unique HR challenges in Federally Qualified Health Centers, which range from handling a diverse patient population to managing government funding requirements. Join TMG to understand the nuances of recruiting and retaining medical staff in these community-centered environments. Presented by Donna Goestenkors and Tonya Graham. 1 Hour. Recorded 8/21/24. Gateway to FQHCs: Unveiling Opportunities for MSPs Discover what sets Federally Qualified Health Centers (FQHCs) apart, including their patient-centric models and unique funding structures. Join TMG in exploring how MSPs can transition their skills to these settings. Receive a roadmap to navigate and thrive in the FQHC landscape. Presented by Tonya Graham and Michaela King. 1 Hour. Recorded 7/17/24. Registration Fee: $35 each or $175 for series of 6 Scroll down for dates and topics. -
Leadership Catalyst Season 1 On Demand
Freeing Bottlenecks: Workflow Automation Drives Efficiency Workforce shortages and operational inefficiencies can lead to bottlenecks that stifle an organization’s effectiveness. Learn how to identify and automate redundant manual processes. Then, explore how to demolish information silos, enabling data sharing that drives efficiency. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 5/16/23. Taking a Bow: Communicating Your Successes Recognition for routinely managing teams, guiding projects to completion, and hitting targeted goals can be in short supply, especially in environments where the focus is on the crisis-of-the-week. Learn why it’s important to communicate successes and how to tailor messaging to a variety of stakeholders. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 4/18/23. Lead with Listening: Leveraging an Overlooked Tool Leaders’ voices are amplified in the workplace, but listening is often overlooked. Listening to learn increases leadership capacity, situational awareness, and empathy. Explore the potential for listening in leadership, the techniques of active listening, and key questions to ask team members. Presented by Nicole Keller and Rachelle Silva. 1 Hour. Recorded 3/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 2 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors. 1 Hour. Recorded 2/21/23. Bridging the Gap: Solving Hybrid Workplace Challenges - Part 1 The pandemic fueled remote work, and today an increasing number of organizations are experimenting with hybrid workforces as long-term solutions. Examine the challenges associated with hybrid onsite-remote teams. Then, discover strategies to increase productivity while improving the experience of working in a hybrid setting. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/17/23. Leading the Pack: Polishing Project Management Practices Few projects go as expected. They can get stuck in the mud or take on a life of their own. Successfully shepherding a project from inception to completion requires satisfying stakeholders, assembling the right team, and anticipating complications. Examine best practices for project management and lessons learned from the field. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/15/22. Leadership Agility: Developing Your Superpower Agile leadership can become your superpower. It requires the flexibility to respond to an evolving landscape, the ability to experiment with new methods in real time, and the foresight to anticipate future challenges and opportunities. Explore the competencies and key drivers of agile leaders. Presented by Donna Goestenkors & Nicole Keller. 1 Hour. Recorded 10/18/22. Recorded Webinars: $35 each or $200 for 7-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. Screen Time: Growing a Robust Hybrid Team The healthcare industry is still finding its way in remote and hybrid work environments. Join Team Med Global for an exploration of successful strategies to lead, grow, and nurture remote and hybrid teams. Then, discuss the hallmarks of success for collaboration in an increasingly virtual world. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 1/16/24. Filling the Pipeline: Creating a Succession Plan Creating a talent pipeline is critical to ensuring smooth transitions as team members offboard and onboard. Join Team Med Global for a discussion of the rationale for succession planning and a step-by-step outline for creating and implementing your own succession plan. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 12/5/23. Soft Skills Matter: Boosting Your Team’s Emotional Intelligence It’s relatively easy to teach a team member the technical skills needed to perform their job, but teaching soft skills can be harrowing. Join Team Med Global and discover how to develop an organizational culture where team members can develop emotional intelligence. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/17/23. Staying Power: Managing a Team No One Wants to Leave Team member turnover is both costly and dispiriting. As a leader, you have the power to create a team that is dedicated, loyal, and satisfied. Join Team Med Global and explore strategies to create a work environment that fosters team motivation and cohesion. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 9/19/23. Facilitation Station: Successful Meeting Leadership A great meeting facilitator creates space for engagement, alignment, and motivation. Join Team Med Global for a discussion of facilitation best practices, how to minimize challenging behaviors, and the importance of facilitator neutrality. Presented by Donna Goestenkors. 1 Hour. Recorded 8/15/23. Leading with a Heavy Heart: Working Through Personal Challenges Leaders are people and people can go through periods of personal struggle. It can be difficult to serve teams and organizations while navigating challenges. Join Team Med Global for an exploration of how to meet your own needs while using your experiences to become a better leader. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 6/20/23. $35 each; $175 for series of 6 on-demand webinars. Scroll down for objectives. -
Boost your leadership skills! The Leadership Catalyst webinar series offers leaders and would-be leaders new skills, best practices, and hot takes on trending topics. The Evergreen Mindset: Fostering Continuous Learning Cultivating a culture of learning is vital for sustained team success. Join TMG and discover strategies for embedding continuous learning into your organizational fabric, encouraging curiosity, and fostering a growth mindset. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/19/24. Orchestrating Team Success Through Delegation Effective delegation is essential for management efficiency, team empowerment, and organizational success. Join TMG to explore practical strategies and psychological insights that equip you to delegate tasks effectively while maintaining control and accountability. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 9/24/24 Bridging the Gap: Empowering Gen Z in the Workplace The workplace is increasingly populated by Gen Z, so understanding and adapting to their unique needs and strengths is crucial. Join TMG in exploring the distinctive traits of Gen Z, debunk common misconceptions, and learn practical strategies to effectively harness their potential. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 7/16/24. Future-Forward Leadership: Cultivating Emerging Leaders In an era where leadership dynamics are constantly evolving, nurturing of the next generation of leaders is paramount. Join TMG for tools and knowledge to effectively mentor and guide emerging leaders, enhancing their skills in critical areas like compliance, operational efficiency, and strategic decision-making. Presented by Donna Goestenkors and Julie Miller. 1 Hour. Recorded 5/21/24. Wellness Matters: Leading for Team Well-Being As leaders, our impact on team mental health is profound and multifaceted. Join TMG for practical insights and strategies to cultivate a supportive and healthy work environment. Explore effective leadership techniques that prioritize the mental and emotional wellness of team members, ensuring a thriving and productive workplace. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 3/22/24. Registration Fee: $35 each or $175 for 6-part series. Scroll down for descriptions and objectives. -
Legal Bond Season 1 On Demand
The Fine Print: Operational Contracts Impacting MSS Healthcare organizations may enter into contracts with medical staff members, CVOs, locum tenens agencies, clinical service vendors, telemedicine providers, and credentialing software companies. Join TMG to discover the implications of operational contracts on Medical Staff Services. Presented by Donna Goestenkors and Anne Roberts. 1 Hour. Recorded 11/30/23. Snapshot: Reappointment Time Frames Under State Law In late 2022, TJC changed the appointment time frame accreditation standard so that privileges can be granted for up to 3 years unless state laws and regulations dictate a shorter length of time. Join TMG for the current state legislative landscape as it pertains to appointment time frames. Presented by Donna Goestenkors and Anne Roberts. 1 Hour. Recorded 10/26/23. Integrity & Ethics: Reporting Poor Provider Behavior MSPs play a key role in ensuring that poor provider behavior is handled in accordance with policies, medical staff bylaws, and the law. Join TMG for hypothetical cases and the MSP’s legal and professional responsibilities in each. Presented by Donna Goestenkors. 1 Hour. Recorded 7/27/23. The Leading Edge: Emerging Issues in Medical Staff Bylaws As the foundation of quality patient care, medical staff bylaws and rules and regulations are ever-evolving. It’s crucial that MSPs understand what amendments may arise in their organization’s bylaws and how they may impact the medical staff organization and the Medical Staff Services Department. Join TMG for a discussion of emerging issues and trends in medical staff bylaws. Presented by Libby Snelson. 1 Hour. Recorded 5/25/23. Recorded Webinars: $35 each or $120 for 4-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
MSPs need to navigate legal and ethical issues pertaining to everything from contracting and fair hearings to peer review and meeting management. Legal Bond delivers the roadmap needed to ensure compliance with internal procedures and external regulations. Shades of Concern: Unpacking Credentialing Red Flags Credentialing red flags can range from straightforward issues to complex scenarios with significant legal implications. Join TMG to explore the subtler, more legally complex red flags such as discrepancies in licensure across states, unusual patterns in malpractice settlements, and ambiguous peer review outcomes. Learn how to navigate these gray areas, understanding their legal contexts and the proactive steps needed to address them. Presented by Nicole Keller and Melodie Stairs. 1 Hour. Recorded 11/14/24. Contractual Clarity: Understanding Legal Agreements in Healthcare Navigating the complexities of contracts is crucial for MSPs to ensure compliance and safeguard their organizations. Join TMG to gain deep insights and essential strategies for effectively managing physician, locum tenens, credentialing software, health plan, and business operations contracts to avoid common pitfalls and strengthen organizational integrity. Presented by Donna Goestenkors and Robin Daitch. 1 Hour. Recorded 8/28/24. Registration: $35 each or $175 for series of 6 on-demand webinars. Scroll down for topics and objectives. -
Managed Care Magic Season 1 On Demand
MSPs in the managed care environment face unique challenges in credentialing, monitoring, compliance, controls, and delegation. Managed Care Magic provides participants with the key to unlocking basic and advanced skills. Acing the Audit: Avoiding Common Deficiencies Stellar managed care credentialing helps ensure quality care, patient and physician satisfaction, and cost management, but mistakes can happen. Join TMG in examining steps to take before, during and after an audit, recognizing the most common deficiencies in the audit process, and identifying corrective actions. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 1/30/24. Diving Deep: The Ins & Outs of Delegated Credentialing Delegated credentialing can feel intimidating to both new and seasoned MSPs in the managed care environment. Join TMG in exploring the foundations of the delegated credentialing process, the elements of the delegation agreement, and the requirements for annual delegation oversight. Presented by Rachelle Silva. 1 Hour. Recorded 11/28/23. Emerging Issues: Ongoing Monitoring & System Controls Ongoing monitoring and credentialing system controls are increasingly important in the managed care environment. Join TMG in exploring requirements for the frequency of monitoring, acceptable sources, and credentialing system controls monitoring and reporting requirements to ensure the accuracy, completeness, and confidentiality of credentialing information. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 10/31/23. Verification Station: Managed Care Compliance Across Accreditors There are subtle and not-so-subtle differences among CMS, NCQA, and URAC verification standards. Join TMG to understand the nuances of the information that needs to be verified, acceptable sources outside of the primary source, required documentation, and verification/attestation time frames. Presented by Rachelle Silva and Andrea Nyman. 1 Hour. Recorded 9/26/23. Building the Guardrails: Managed Care Governance & Policy Regulators and accrediting bodies are prescriptive about managed care committee responsibilities and governance policy language. Join TMG in exploring the necessary governance structure needed to successfully navigate the managed care landscape. Presented by Rachelle Silva and Ivonne Oladunni. 1 Hour. Recorded 8/29/23. Completing the Puzzle: Who’s Who in Managed Care Credentialing It’s crucial to have a solid grasp of the basics before diving into the deeper issues surrounding managed care credentialing. Join TMG in exploring the roles and responsibilities of stakeholders in managed care and how the pieces of managed care fit together. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 7/25/23. Registration Fee: $35 each or $175 for series of 6 live or on-demand webinars. Scroll down for dates and objectives. -
MSPs in the managed care environment face unique challenges in credentialing, monitoring, compliance, controls, and delegation. Managed Care Magic provides participants with the key to unlocking basic and advanced skills. Guiding Star: Navigating NCQA Revisions Keeping up with NCQA accreditation standards is vital for successful enrollment with managed care organizations, especially in light of the latest revisions. Join TMG and explore the newest changes to the NCQA credentialing standards and their potential impact on your operations. Gain insights into how these revisions reflect current healthcare trends and learn strategies to stay compliant while enhancing your organization’s quality of care. Presented by Rachelle Silva and Sarah Berglass. Recorded 11/20/24. 1.5 Hours. Registration Fee: $35 each or $85 for the 3-part series. Scroll down for dates and objectives. -
Personal & Professional Development On Demand
Revitalize & Thrive: The MSP Well-Being Summit TMG’s 2024 MSP Well-Being Survey provides a comprehensive analysis of the current state of well-being among Medical Services Professionals. Join TMG to explore the challenges faced by MSPs in our demanding roles and actionable strategies to enhance our professional and personal well-being. Presented by Nicole Keller and Melodie Stairs. Recorded 10/23/24. 1 Hour. TMG University Open House Whether you're just beginning your career or aiming to advance to new heights, TMGU offers the tools and expertise to help you thrive. Join TMGU and dive into a world of professional development. Explore TMGU’s dynamic courses, certificates, and certifications tailored for MSPs. Unlock your potential and discover the path to professional excellence with TMG University. Presented by Donna Goestenkors and Maggie Wilkerson. 1 Hour. Recorded 10/16/24. Emotional Intelligence in Leadership + Working with APPs Two fantastic webinars back-to-back for 3-1/2 hours of educational excellence: "Emotional Intelligence in Leadership: Why it Matters" + "Tame the Confusion: Working with the Non-Physician Practitioner." Presented by Donna Goestenkors & Yesenia Servin. 3.5 Hours. Recorded 10/16/20 Career Catalyst: Develop Your LinkedIn Profile LinkedIn is more than a social network. It’s a career catalyst. Yet many MSPs aren’t leveraging the power of LinkedIn to grow their networks and advance their professional goals. This hands-on webinar will jumpstart your LinkedIn profile. By the end of the webinar, you’ll have the tools you need to launch or strengthen your profile and understand how to connect with MSPs and other professionals on the platform. Presented by Donna Goestenkors & Sally Smith. 1 Hour. Recorded 6/24/20 Rebound Stronger: Recovering from Your Certification Exam If you took your certification exam and didn’t achieve the results you hoped for, you’re not alone. Learn how to reframe your experience, highlight the insights you gained, and develop your future plans. Understand what may have tripped you up and how to create a clear path forward. Presented by Donna Goestenkors & Jennifer Froemel. 1 Hour. Recorded 2/23/21 Sowing Seeds: Blossom in Your Workplace The myriad hurdles and pressures that MSPs face can create a survival mindset. Discover steps that enable you to move from surviving to thriving in the workplace. From self-care and on-the-job communication strategies to mastering emotions and cultivating compassion, this roadmap will guide you toward achieving the career fulfillment you deserve. Presented by Donna Goestenkors & Stephanie Russell. 1 Hour. Recorded 8/12/20 Scaling the Summit: Conquering Test Anxiety Everyone has a case of nerves when preparing for your certification exam. But it’s important not to let test anxiety paralyze you and jeopardize your success. Discover a roadmap for conquering test anxiety and proven techniques to reach the finish line. Presented by Donna Goestenkors and Tami West. 1 Hour. Recorded 3/29/21 Recorded Webinars: $35 each Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
TMG's project management webinar series is designed to guide you through the essential stages of healthcare project management. Gain valuable insights on initiating, planning, and executing projects while ensuring compliance and efficiency. Equip yourself with the skills to navigate complex projects, manage risks, and achieve organizational goals. Setting Sail: Foundations of Project Management for MSPs Project management is essential for MSPs to effectively handle healthcare initiatives from inception to completion. Join TMG as we introduce the fundamental concepts and techniques of project management, emphasizing their application in healthcare settings. Discover how to initiate and plan projects that comply with healthcare regulations and advance institutional goals. Presented by Donna Goestenkors and Heidi Thompson. 1 Hour. Recorded 10/22/24. Registration Fee: $35 each or $85 for 3-part series. Scroll down for topics and objectives
