Watch TMG webinars at your convenience.
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Inquiring Minds Want to Know… TMG’s Ask Me Anything Event MSPs & PEPs have questions. TMG has answers. We brought together a team of experts to answer your most pressing questions. No Medical Staff Services industry topic was off-limits! Whether you had a burning credentialing issue, a payer enrollment query, or are in search of a particular resource, our panel helped. The same held true for career questions, technical issues, or conflict management concerns. This webinar is complimentary. -
Boost your skills as an MSP! The MAMSS Educational Series, "Blue Skies Ahead," offers MSPs new skillsets, thought leadership, and hot takes on trending topics. On-demand recorded webinars are available for these topics: Racing to the Finish Line: How to Win at Delegated Credentialing Down to Earth: Real Talk About Credentialing Systems New Horizons: Linking Healthcare Quality to Physician Competence Making Connections: Telemedicine & Credentialing by Proxy Gold Star Credentialing: Best Practices for Achieving Compliance Better Together: Merging Credentialing and Payer Enrollment Registration: $35 each or $175 for 6-part series Scroll down for descriptions and objectives. -
Breaking New Ground
Peak Performance: Credentialing Best Practices Credentialing is the cornerstone of patient safety. It’s also an ever-evolving field. Go on a credentialing journey that begins with the basics and ends with the cutting-edge challenges destined to chart the future course of the industry. Construct a foundational understanding of credentialing structures, processes, and outcomes, and build in the nuances of telemedicine, locum tenens, and delegated credentialing. The tools you acquire are sure to boost your effectiveness now and in the future. Presented by Donna Goestenkors. 2 Hours. Recorded 5/13/20 Countdown to Cooperation: Top 10 Payer Enrollment & Credentialing Solutions MSPs are the gatekeepers of patient safety and payer enrollment specialists are the gatekeepers of revenue management. During this introduction to payer enrollment, discover how to create synergy between those responsible for the credentialing process and those responsible for payer enrollment to more effectively achieve organizational goals. Then, gain insight into the top ten payer enrollment challenges and solutions. Presented by Donna Goestenkors. 2 Hours. Recorded 5/13/20 Recorded Webinars: $35 each or $60 for 2-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Career Catapult Certifications Pave the Way for Advancement Whether you’re actively seeking to advance in your career or are simply contemplating your options for the future, you won’t want to miss TMG University’s complimentary webinar on the path to obtaining the Executive Medical Services Professional and Executive Payer Enrollment Professional credential. Team Med Global’s Donna Goestenkors, CPMSM®, EMSP, and Maggie Wilkerson, CPCS®, CPMSM®, discuss the value of the EMSP and EPEP credentials and the options available to achieve them. Objectives:- Explain why EMSP and EPEP credentials signal your expertise in your field
- Describe the coursework involved in each credential
- Identify the EMSP and EPEP competency models
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Career Rocket Season 1 On Demand
Bargaining Chips: Negotiating for the Win Negotiation is key to creating a rewarding career, which is why it’s important to understand the nuances before you’ve been offered that job, promotion, or raise, Join Team Med Global and discover how to prepare for negotiations and why you may need to redefine “winning.” Presented by Donna Goestenkors and Joyce Moore. 1 Hour. Recorded 12/11/23. The Whole Package: Personal Branding for Career Success A holistic approach to career advancement takes more than a rock-solid resume. Developing a strong personal brand communicates and reinforces your value to a potential employer. Join Team Med Global for insights into how to define and highlight your personal brand. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 11/13/23. Acing the Interview: Tips & Tools for Gaining an Edge Everyone has butterflies before a job interview, but with the proper preparation you can gain an advantage over your competitors. Join Team Med Global for the toolkit and tips to take your interviewing skills to the next level. Presented by Donna Goestenkors and Amy Wade. 1 Hour. Recorded 10/9/23. Blastoff! Rocking Your Résumé A powerful résumé blasts open doors of opportunity, but many don’t know where to start - or when to stop. Join Team Med Global for a roadmap to selling your skills and accomplishments, communicating your fit, and allowing your star to shine. Presented by Donna Goestenkors. 1 Hour. Recorded 8/14/23. Taking the Leap: Embracing a Career Pivot Fear of change can prevent you from taking advantage of opportunities and achieving your career goals. Join Team Med Global and explore strategies to dismantle internal roadblocks, recognize opportunities, and develop a change mindset. Presented by Donna Goestenkors and Joyce Moore. 1 Hour. Recorded 7/10/23. Career Cheerleading: Peers, Coaches, Mentors, Champions Across the arc of your career, chances are good that you’ve relied on a cheerleader, acted as a cheerleader for someone else, or both. Join Team Med Global and discover the four types of supporters who can advance your career and how to best leverage their help. Presented by Donna Goestenkors and Joyce Moore. 1 Hour. Recorded 6/12/23. Cost: $35 each or $175 for 6-part series. Scroll down for topic descriptions and objectives. -
Connecting the Dots to Simplify, Streamline & Succeed
Intentional Productivity: Caring for Yourself While Working Remotely Working remotely poses a host of personal and professional challenges that can leave us feeling less productive and more adrift. Map out strategies designed to help you thrive while working from home. Discover how self-care translates to increased effectiveness in every aspect of your life. Presented by Donna Goestenkors & Stephanie Russell. 2 Hours. Recorded 12/16/20 Peak Performance: The Future of Credentialing Credentialing is the cornerstone of patient safety. It’s also an ever-evolving field. Join in on a credentialing journey that begins with the basics and ends with the cutting-edge challenges destined to chart the future course of the industry. It’s a trek you won’t want to miss. Presented by Donna Goestenkors, Nicole Keller & Stephanie Russell. 2 Hours. Recorded 1/26/21 Stronger Together: Unifying Credentialing and Payer Enrollment Increasingly, healthcare organizations are combining payer enrollment and credentialing. This integration is occurring in environments ranging from hospital systems to managed care, often as a result of organizational mergers and acquisitions or departmental consolidations. Explore this exciting frontier! Presented by Donna Goestenkors, Nicole Keller & Stephanie Russell. 2 Hours. Recorded 2/16/21 Recorded Webinars: $35 each or $90 for 3-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
The Essence of Credentialing Excellence
Credentialing is a core function of the MSP. This series of seven webinars provides MSPs with foundational knowledge and current best practices to enhance their skills and add value to their organizations. Whether you’re a credentialing novice or veteran, you’ll gather actionable information that propels you to excellence. Where Do I Fit In? Explore today’s healthcare landscape and the evolving role of the MSP in this introduction to Medical Staff Services. Presented by Donna Goestenkors & Yesenia Servin. 1 Hour. Recorded 3/18/20 Credentialing: Oh, That’s What You Mean! Credentialing practices vary by environment. Unpack industry terminology and examine credentialing differences in hospitals, managed care, practice management, and credentials verification organizations. Presented by Donna Goestenkors & Patty Clark. 1 Hour. Recorded 4/1/20 COVID-19: Ready to Adapt to Rules Changes COVID-19 is turning credentialing upside down and everyone is experiencing information overload. Tap into the most critical credentialing rule modifications so that you can work quickly and accurately. Presented by Donna Goestenkors & Larry DeHoyos. 1 Hour. Recorded 4/15/20 Where’s My Risk Management Hat? Credentialing helps to ensure patient safety, but it’s also a mechanism for mitigating legal risk. Discover jaw-dropping legal cases that go to the heart of credentialing and the ways in which the MSP can further organizational risk management goals. Presented by Donna Goestenkors & Leslie Foltz. 1 Hour. Recorded 5/6/20 Let’s Solve the Standards Puzzle! It’s a challenge to thread the CCVS needle using NCQA standards. Gather proven methodologies for verification practices and sources for appointment, reappointment, and clinical privileges. Presented by Donna Goestenkors & Leslie Foltz. 1 Hour. Recorded 5/20/20 Ready, Set, Evaluate! Navigate the maze of professional evaluations and performance improvement by understanding the roles of FPPE, OPPE, peer review, and behavior evaluations. Learn how to develop collaborative processes that collect meaningful data, streamline privileging, and contribute to patient safety. Presented by Donna Goestenkors & Nicole Keller. 1 Hour. Recorded 6/3/20 It's Your Turn! The TMG Team takes questions. Presented by Donna Goestenkors, Larry DeHoyos, Nicole Keller, Stephanie Russell & Yesenia Servin. 1 Hour. Recorded 7/17/20 Recorded Webinars: $35 each or $175 for 7-part series Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
TMG's CVO webinar series offers a deep dive into the intricacies of Credentials Verification Organizations. Explore key aspects of CVO operations from compliance and risk management to enhancing quality and efficiency. Gain essential insights on building trust, optimizing relationships, and seamlessly integrating credentialing and enrollment processes. Equip yourself to navigate the complexities of CVOs, ensure regulatory compliance, and drive operational success in healthcare settings. Building Bridges: Fostering Relationships in CVO Operations Strong relationships are the cornerstone of effective Credentials Verification Organization (CVO) operations. Join TMG to explore how CVOs can cultivate trust and build lasting partnerships with healthcare practices and entities. Discover strategies for gathering essential information, building trust, and ensuring collaborative success. Presented by Melanie Waterkotte. 1 Hour. Recorded 11/7/24. Credential Compass: Mapping the Scope of CVOs Healthcare organizations increasingly rely on Credentials Verification Organizations (CVOs) to cost-effectively streamline credentialing processes. Join TMG to delve into the role of CVOs in the healthcare ecosystem and explore how CVOs operate across multiple healthcare entities. Then, discover the accreditation standards CVOs must meet to ensure compliance and uphold the highest levels of quality. Presented by Donna Goestenkors and Heather Blair. 1 Hour. Recorded 10/3/24. Registration Fee: $35 each or $175 for 6-part series. Scroll down for topics. -
Dealing with Covid
Righting the Ship: Successfully Navigating COVID-19 COVID-19 has turned Medical Staff Services - especially credentialing and payer enrollment - into a rolling ocean of information. It’s critical to tap into the most critical credentialing and enrollment rule modifications and find the nuggets that allow you to work quickly and accurately. Learn how to adapt rule changes into your practice structures. Get an insider’s view on how this virus continues to impact the personal and professional lives of MSPs. Presented by Donna Goestenkors & Larry DeHoyos. 1 Hour. Recorded 7/23/20 Stronger Together: Payer Enrollment COVID-19 FAQs COVID-19 has caused many practices and health systems to scramble, rushing to find new ways to care for patients while also maintaining revenue streams. Against this backdrop, payer enrollment specialists are bracing themselves for claims that will hit the clearinghouses and bounce back. In the face of information overload, it can be hard to know where to turn for answers. Presented by Donna Goestenkors, Larry DeHoyos & Yesenia Servin. 1 Hour. Recorded 4/2/20 Recorded Webinars: $35 each Within 24 hours after purchase, you will receive an email with a link to the recorded webinar. You will have access to the recorded webinar for 3 months. Scroll down for objectives and additional information. -
Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. Rx for Resilience: Empowering MSPs to Combat Burnout MSP and physician burnout is at epidemic levels, and MSPs can play a vital role in addressing and mitigating burnout. Join TMG for the knowledge, strategies, and resources needed to support and promote physician and MSP well-being. Presented by Donna Goestenkors and Tami West. 1 Hour. Recorded 2/15/24. Compliance Unleashed: Update on Accreditation & Regulatory Standards Staying up-to-date with ever-evolving accreditation standards and regulations is essential for maintaining high-quality patient care and organizational success. Join TMG for valuable insights into the latest compliance standards, guidelines, and requirements. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 1/18/24. Seamless Starts: Best Practices for Practitioner Onboarding Effectively onboarding new healthcare practitioners is crucial for ensuring a smooth transition, optimizing patient care, and promoting organizational success. Join TMG for best practices for onboarding/orientation and discuss strategies for expediting the onboarding timeline. Presented by Donna Goestenkors and Ivonne Oladunni. 1 Hour. Recorded 11/16/23. Automation Station: Peer Review Process Improvements Efficient and effective peer reviews play a vital role in ensuring the highest standards of patient care, but the peer review process can be cumbersome. Join TMG for practical insights on leveraging process improvements to simplify data collection, facilitate timely and accurate documentation, and standardize evaluation criteria. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/19/23. Captivate, Engage, Persuade: Mastering PowerPoint Presentations Impactful PowerPoint presentations are essential to keeping meetings lively, delivering powerful messages, and achieving goals. Join TMG for a step-by-step process of building compelling PowerPoint presentations that leave a lasting impression. Presented by Donna Goestenkors and Sally Smith. 1 Hour. Recorded 9/21/23. The Future is Now: Leveraging Artificial Intelligence in Medical Staff Services Harnessing artificial intelligence technologies can revolutionize administrative processes, streamline workflows, and improve efficiency and accuracy in Medical Staff Services. Join TMG and delve into AI’s practical applications and provide insights into how to leverage this technology for optimal results. Presented by Donna Goestenkors and Sally Smith. 1 Hour. Recorded 8/17/23. Registration Fee: $35 each or $175 for series of 6 Scroll down for descriptions and objectives. -
Boost your skills as an MSP! The Doctor FBI webinar series offers MSPs new skillsets, thought leadership, and hot takes on trending topics. Operational Excellence: Strategies & Best Practices Department operations can make or break the functions performed by the Medical Staff Services professional. Join TMG and discover best practices and actionable strategies to help you streamline departmental processes, ensure compliance, and foster a collaborative and high-performing work environment. Presented by Donna Goestenkors. 1 Hour. Recorded 10/17/24. Fiscal Foundations: Healthcare Finance for MSPs The MSP’s role in staffing, operations, and strategic planning impacts the financial health of their organizations. Join TMG in exploring budgeting and cost management, financial compliance, and resource allocation. Boost your financial decision-making by gaining a deeper understanding of healthcare finance. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 8/15/24. Master Juggling: Time Management Tips & Tricks MSPs grapple with a high volume of tasks, conflicting priorities, and the need to efficiently juggle various responsibilities. Join TMG for practical tips and strategies to help manage your workload and set effective priorities, setting the stage for increased productivity and reduced stress. Presented by Nicole Keller. 1 Hour. Recorded 6/20/24. Virtual Vault: Mastering Document Management Join TMG and discover the essentials of maintaining compliance documentation, ensuring data security, and establishing effective retention policies. Delve into leveraging Electronic Document Management Systems (EDMS) for efficiency, managing audit trails, and automating workflow processes. Presented by Donna Goestenkors and Rachelle Silva. 1 Hour. Recorded 4/11/24. Registration Fee: $35 each or $175 for 6-part series Scroll down for topics and objectives -
Doctor FBI Season 8 On Demand
Built to Last: Effective Team Structures in Medical Staff Services The responsibilities and expectations of medical staff services are ever-evolving, making it crucial to adapt to today’s healthcare environment. Explore how to refresh your team to meet accessibility and productivity demands, all while staying connected. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 10/21/22. Deadline Driven: Due Process and Fair Hearing When a problem surfaces that could impact a practitioner’s membership or privileges, MSPs play a crucial role in the notification and due process steps. Develop a roadmap for ensuring due process, tracking fair hearing progression, and working in tandem with legal teams. Presented by Donna Goestenkors and Brian Betner. 1 Hour. Recorded 9/15/22. Meeting Madness: Effective Meeting Management Hospitals and other healthcare organizations create an ever-increasing number of standing committees, ad-hoc committees, and task forces, which is why stellar meeting management can improve department performance by increasing efficiencies. Receive an outline of the principles of effective meeting management and then delve into tips and tricks to streamline meeting agendas, roles and responsibilities, and minutes. Presented by Donna Goestenkors and Maggie Wilkerson. 1 Hour. Recorded 8/18/22. The Pursuit of Excellence: Physician Quality Evaluations MSPs are the gatekeepers of patient safety. Privileging is based in part on tools such as the Focused Professional Practice Evaluation and the Ongoing Professional Practice Evaluation. Learn how to simplify collaborative processes that collect meaningful data, ensure compliance, and contribute to patient safety. Presented by Donna Goestenkors and Nicole Keller. 1 Hour. Recorded 7/21/22. Level Up! Add Polish to Your Career Practices While we all take pride in our work, we may have knowledge gaps about career basics or need to polish our career practices. Apply lessons learned from the field that will elevate our professionalism. We’ll discuss everything from workplace conflicts of interest and career portfolios to salary negotiations and professional development plans. Presented by Donna Goestenkors. 1 Hour. Recorded 6/30/22. Tapping the Brakes: Recognizing Credentialing Red Flags When a credentialing specialist discovers an anomaly in a provider’s application – such as time gaps, malpractice issues, and reporting inconsistencies – it sends up a red flag. Learn how to handle areas of concern that surface in applications for membership and privileges. Presented by Donna Goestenkors and Maya Royal. 1 Hour. Recorded 5/19/22. Recorded Webinars: $35 each or 6-part series $175 Scroll down for objectives and additional information.