Relationship Building

Description

The Power of Apologies: Healing Relationships & Building Connections

Apologies have the power to mend relationships, restore trust, and foster stronger connections. Join TMG and explore the key elements of a meaningful apology, discuss the difference between intent and impact, and navigate the complexities of forgiveness.

Objectives:
Explain the psychological benefits of offering and receiving apologies
Identify 6 key elements of a genuine apology
Describe practical techniques to prevent escalation and resolve misunderstandings

Empathy Amplified: Cultivating Connection & Compassion

Developing empathy is key to building bridges, fostering understanding, and creating a more compassionate and inclusive workplace. Join TMG and explore strategies to increase empathy through active listening, emotional intelligence, and perspective-taking.

Objectives:
Explain cognitive, emotional, and compassionate empathy
Identify the role of empathy in resolving conflicts, promoting inclusivity, and creating a positive workplace
Describe self-empathy and its role in developing a compassionate mindset and self-care practices

Bridging the Empathy Gap: When Emotions Trump Logic

We may think of ourselves as rational, but intense physical and emotional states – think anger, hunger, and pain – can lead to emotion-driven behavior. Join Team Med Global for a discussion of the “empathy gap” and techniques for regaining emotional balance.

Objectives:
Explain the difference between hot states and cold states
Describe the impact of the empathy gap in the workplace
Identify 5 techniques for regulating your nervous system

Compassionate Accountability: Achieving Excellence with Heart

Communication is central to virtually every task an MSP performs. Connecting to others with authenticity and compassion – especially when confronting bad behavior – allows you to maintain inner balance. Learn how to cultivate emotional intelligence that will serve you on the job and in the world.

Objectives:
Name 8 indicators of emotional intelligence
Describe 3 approaches that enable both compassion and accountability
Identify 4 communication strategies that are effective at work and in your personal life

Stepping into the Light: The Power of Forgiveness

Virtually everyone has felt wronged by a coworker. Yet holding onto anger and resentment can undermine our effectiveness and prevent us from fulfilling our career goals. Team Med Global’s Donna Goestenkors, CPMSM®, EMSP, and Jennifer Froemel, MS, LCPC, CMHIMP, explain why forgiving doesn’t mean forgetting, and how to implement forgiveness in a way that will enable you to live your best life.

Objectives:
Explain the REACH method of practicing forgiveness
Identify 5 ways that forgiveness can support your physical health
Describe the difference between decisional and emotional forgiveness