Nicole Keller, MSHM, CPHQ, CPHIT, CSM, is a recognized leader in medical staff services, with a wealth of expertise in credentialing, compliance, and healthcare quality. In a career spanning more than a decade, Nicole has successfully guided hospitals, health systems, and managed care organizations in optimizing their credentialing processes, ensuring accreditation compliance, and enhancing physician
Department culture is the invisible force that shapes the behaviors, attitudes, and interactions of a team. Navigating department culture is critical to the Medical Services Professional (MSP) role. A strong, positive culture fosters collaboration and efficiency, while a stagnant or misaligned culture can hinder progress and create unnecessary friction. Changing department culture is notoriously difficult,
In healthcare administration, every smooth interaction, efficient workflow, and clearly defined role contributes to high-quality patient care. As Medical Services Professionals (MSPs), you play a vital role in keeping these administrative gears turning smoothly by reducing potential points of friction. Whether you’re involved in credentialing, licensing, provider enrollment, or compliance, your actions can directly impact
In the quiet corners of the healthcare industry, where the spotlight seldom shines, Medical Services Professionals (MSPs) are facing a growing burden. Dedicated MSPs are contending with challenges far removed from their core expertise. The rise of IT-related responsibilities has introduced unexpected obstacles, pushing MSPs to navigate uncharted territory. Clinical Informatics Training: A Daunting Responsibility
The pressures of career advancement can be immense for Medical Services Professionals (MSPs). In a role where precision and responsibility are paramount, it's easy to let career considerations consume your entire life. However, prioritizing your career above all else can lead to burnout and missed opportunities in other fulfilling aspects of life. Here’s why and
In the demanding and dynamic healthcare environment, Medical Services Professionals (MSPs) face unique stressors that can challenge their well-being and job satisfaction. The TMG 2024 MSP Well-Being Survey offers insightful data on how MSPs are managing stress, revealing a variety of strategies employed to maintain balance and well-being. Here’s a deeper look at each strategy,
MSPs are at the vanguard of patient safety, but the responsibilities we shoulder can come with significant stress and emotional burden. The quest to stay positive, while essential, is not without its challenges. Why Strive for Positivity? Positivity in the workplace, especially in high-stress environments like healthcare, is more than just feeling good. It's about
With the U.S. unemployment rate hovering at a 50-year low, an increasing number of medical staff services departments, CVOs, payer enrollment departments, and physician practices are short-staffed. Thanks in part to mergers, acquisitions, and ever-changing organizational structures, many departments within the medical staff services industry are running at suboptimal efficiency. Taken together, these phenomena are
The “Introduction to Health Care” textbook (Mitchell & Haroun, p. 502-503) outlines that managed care plans are designed to increase efficiency, cut costs, provide affordable healthcare, ensure quality care, and eliminate waste. In my 20-plus years of reviewing healthcare payer agreements, I have learned to successfully decipher terms and conditions, as well as negotiate on
