We’ve all heard (or witnessed) the horror stories: The MSP who embezzled money, who cheated on their remote timecard, who misrepresented facts to make themselves look better, or who falsified their credentials on their resume. These behaviors don’t reflect the integrity exhibited by the vast majority of those in our profession, yet it’s worth examining
Delegated credentialing can feel intimidating to both new and seasoned MSPs in managed care, hospital, or CVO environments. But the intimidation is replaced with confidence once you understand the foundations of the delegated credentialing process. Here are the six steps necessary for successful delegated credentialing: Facility contract: The group or facility must have an existing
TMG understands that professional development is key to building skills and implementing best practices, yet we often hear that organizations are reluctant to invest in MSP continuing education. That’s why it’s up to us to make the case that it’s in our department’s best interest to underwrite the cost of meaningful professional development opportunities. Here
With the U.S. unemployment rate hovering at a 50-year low, an increasing number of medical staff services departments, CVOs, payer enrollment departments, and physician practices are short-staffed. Thanks in part to mergers, acquisitions, and ever-changing organizational structures, many departments within the medical staff services industry are running at suboptimal efficiency. Taken together, these phenomena are
Hospital-based MSPs are responsible for the sequence of events surrounding board actions during application, reapplication, and requests for additional privileges. TMG has developed this infographic of board processes to help MSPs achieve a smooth workflow. For your convenience, you can download a PDF of the infographic here: https://www.teammedglobal.com/wp-content/uploads/2023/02/tmg_board_process2.pdf
Sara Collins, MHA, CPCS®, CPMSM® lends her expertise to Team Med Global as a member of the Speakers Team and a subject matter expert. Over the past 18 years, Sara has held positions ranging from lead credentialing specialist to provider enrollment supervisor to overpayment resolution manager. For the past eight years, she has served LifePoint
Ivonne Oladunni, MBA, CPMSM® lends her expertise and wisdom to Team Med Global as the organization’s Payer Enrollment Director, helping to shape industry strategy, lead webinars, and contribute to TMG University courses and other educational initiatives. Over the past decade, Ivonne has excelled in positions that showcase her skill in payer enrollment, credentialing, compliance, program
As MSPs, we pride ourselves on our grace under fire, our attention to detail, and our ability to serve a multitude of stakeholders. Given our integral role in the healthcare delivery system, it’s worthwhile to take a step back and reflect upon the “P” in MSP: what it means to be professional within medical staff
In early October, Team Med Global held the virtual event, “Conceptualize, Visualize, Actualize: A TMG Think Tank.” MSPs from around the country gathered to reimagine Medical Staff Services. Using insightful prompts, breakout rooms, and virtual whiteboards, the Think Tank tapped into participants’ experience and creativity to envision opportunities for Medical Staff Services to evolve to
When Team Med Global surveyed MSPs and PEPs regarding which project management platforms they used in their work, the results were surprising, given that project management tools are growing in popularity for the Medical Staff Services industry: 30% None 20% Microsoft Teams 10% Asana 10% Smartsheet 10% TargetProcess 10% Teamwork 10% Trello Three in ten
In July 2022, Team Med Global surveyed payer enrollment professionals about their job titles, the departments they work in, and those to whom they report. Here’s how they responded: 47% Credentialing Coordinator/Specialist 21% Provider Enrollment Manager/Supervisor 11% Provider Enrollment Specialist/Analyst 5% Medicare Enrollment Specialist 5% Supervisor of Credentialing 11% Other Department 21% Billing 21% Credentialing
Hadley Domnick’s career reflects her commitment to people. With a B.S. in Psychology from Southern Illinois University Edwardsville, Hadley went to Edward Jones, where she provided world-class customer service to branches around the country. She then moved to a company that provided behavioral healthcare, where she trained physicians across the U.S. to use EHR systems,
We asked MSPs to tell us who’s responsible for ensuring that all aspects of the board action process are completed to meet compliance expectations. The board action process includes: Preparing the board letter Updating the credentialing system Updating privileges Placing all of the collected documentation in the provider’s efile Sending communications to the internal departments
Team Med Global surveyed MSPs, asking to whom their Medical Staff Services Department (MSSD) reported. The results mirror my experience in the field. Just as standardized processes – from EHRs to telemedicine – have infused the clinical side of healthcare, standardization in MSSD reporting would help the MSP. With a standardized organizational structure, expectations would
During the COVID pandemic, there was a seismic shift in remote work attitudes and practices. The Pew Research Center found that, pre-pandemic, 23 percent of those surveyed who held jobs that could be performed remotely said that they telecommuted frequently. At the height of the pandemic, that number skyrocketed to 71 percent. Now that COVID
