Knowledge Points: Insight From the Trenches, Part 1

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As a result of the MSP Master Class recently held, attendees commented that knowledge and insight can come from nearly anywhere. We can learn something through observation or may be struck with inspiration when we least expect it. For the next three months, we wish to share the insight and experience of three different MSPs of various years of experience in the industry!

Based upon the education, training, experience, and environmental diversity of the panelists, each one offers career advice concerning challenges in their careers, rewarding experiences, suggestions for improvements for the industry, and their best advice. This week, we will highlight Susan Diaz, CPCS, CPMSM, a hospital-based MSP who has 10+ years of experience.

Susan believes that networking and surrounding oneself with those who have more experience and knowledge is a vital part in succeeding in one’s role as an MSP. “Seek those who possess traits that you yourself aspire to achieve,” she says. “Remember also that it’s okay if you don’t know all the answers. We are in a profession in which it’s okay if you don’t know because we have resources available to get the answers we need.”

Susan also feels that listening and learning are essential in one’s growth in the industry. “Let yourself be inspired to continue your education by listening to speakers, and get the wheels moving in your head to learn as much as you can,” she says. “And, of course, follow the Golden Rule, and when someone has helped you in your career – pay it forward.”

Most importantly, Susan wants to remind all MSPs to enjoy the journey!

Be sure to check out next month’s edition of “Insight From the Trenches” for Part 2!

Also, don’t miss your chance to participate in the 2013 Master Class, which is exclusive to the MSP Competency Network. Sign up to be part of the MSP Competency Network here!

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